FAQ

General Questions

Yes. We recognise some landlords prefer to find their own tenants or already have a tenant in place. Yet these landlords want professional help with managing tenant hassles, dealing with rent collection, property repairs, legal compliance, health & safety issues, etc. As a result, our property management service can be ordered on its own, without being combined with a tenant finder service.
We're different in many ways, but put simply it's our unwavering commitment to offer our clients Best Choice, Best Service and Best Price. For one, we're the UK's only complete one-stop property services brand. Not only do we provide lettings and full property management for tenanted properties; we also provide everything from cleaning, repairs and handyman services for any home- whether rented or not. Our full property management service starts from an amazing £1 a day (£31 per month) without compromising on the full personal service experience we're committed to.
Any smart business person knows that expensive doesn't necessarily translate to better value. Many agencies are expensive because of the high cost of high street offices, expensive franchise fees and loads of other fixed costs that inevitably gets passed on to clients like you. As Landlords ourselves, we had our share of experience with many management agencies. So from the start, we set out with a vision of creating a GENUINELY TOP CLASS SERVICE AT AN AFFORDABLE PRICE. To do this, we stripped all those unecessary costs and focused on the things that matter the most to our clients. The result? We created the best value for money property services in the market.
This is another reason why we're different. With other agencies, you don't have the option of choosing and paying for only what you want. With us, if for for instance, you are happy to rent out your property yourself but you need help with certain aspects (e.g. only advertising or only legal agreements or tenant referencing), we won't force you to take our complete lettings package. You can simply choose what you want. Just call us for a specific request and quote.
As you'll notice, you can pay for virtually all of our services online and securely. At the checkout page, please specify when you'll like your service to start and we'll do our best to accommodate. Based on our standard process, a member of our team will contact you within 48 hours of receiving your payment to discuss your service and other needs you may have.
We're committed to giving you the very best customer service experience. In the unlikely event that you are not happy with any aspect of our service, please let us know immediately and we will do our best to rectify as soon as possible. And if we still can't rectify due to unforeseen circumstances, we will very promptly offer you a refund. Having said that, we're proud to say we do not have any instance of a complaint that we have been unable to resolve with our clients.
You'll notice a lot of our services can be conveniently ordered online. However, we recognise the importance of face to face contact to many of our clients. So unlike other agencies, we offer BOTH an online and offline service. Depending on your needs, a member of our team will you at your home or you can visit our office in Dartford and surrounding area outlets if you prefer.

Lettings & Property Management

Cleaning & Repairs